Scaling support doesn’t mean just having a service portal.
For years, people have approached the need to scale support (or do more with less) by implementing self-service technology. They throw a few knowledge articles on a service portal, add the ability to log a ticket, and think they’re done. While the service portal is a key component of a holistic support approach, this is not the answer!
Here is a deeper look at how to do it!
Download Today!
Offered Free by: HDI
See All Resources from: HDI
Thank you
This download should complete shortly. If the resource doesn't automatically download, please, click here.
Thank you
This download should complete shortly. If the resource doesn't automatically download, please, click here.
Thank you
This download should complete shortly. If the resource doesn't automatically download, please, click here.